Guest Service Officer – Reservations
Hyatt Regency Baku

Iş haqqında

Guest Service Officer – Reservations If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Guest Service Attendant / Reservations in our Reservations Department. Requirements: • Strong organizational and follow-through skills • Knowledge of MS Office (essential) • Working experience in Front Office/Reservations general (essential) • Knowledge of Opera PMS (desirable) • Experienced and comfortable communication in Azerbaijani, Russian and English • Excellent written communication techniques; experienced in writing business emails • Excellent guest interaction and general verbal communications skills • Able to work in shifts; flexible and willing to work extended hours when required • Pleasant personality; friendly and smiling Job Duties: To conduct duties in the Reservations and provide a courteous, professional, efficient and flexible service consistent with Hyatt Standards in order to maximize guest satisfaction. • Provides excellent service to internal customers as appropriate. • Maintains positive guest and colleague interactions with good working relationships. • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. • To oversee the taking and processing of all rooms reservations according to hotel and company guidelines. • To take and confirm requests for room reservations or cancellations, giving general information about the hotel, through correct room category sale, using upselling techniques. • To answer telephone inquiries promptly and professionally and channel to appropriate for assistance. • To have full knowledge of room rates and room availability of the hotel. • To provide information and literature of facility in person and via telephone. • To have full knowledge of using office equipment as well as all operation systems s.a. RESERV, Opera, Microsoft Outlook. • To confirm reservations to any Hyatt Hotel around the world through RESERV. • To assist with the processing of individual and group reservations, rooming lists, waitlists and other reservations. • To build strong relationships with all sources of bookings and work closely with Sales & Marketing Department in maintaining and developing these relationships. E - mail : [email protected] [hidestr] Company: Hyatt Regency Baku Title: Guest Service Officer – Reservations [/hidestr]

Qısa məlumat

  • Elanın tarixi : 11.06.2019
  • Bitmə tarixi : 11.07.2019
  • Yaş həddi : 18  − 60
  • Kategoriya :
  • Baxış sayı : 50
  • Vakansiyanın vaxtı bitib!

Şirkət haqqında

  • Şirkətin adı : Hyatt Regency Baku
  • Ünvan : Azerbaijan
  • Link :
  • Mənbə :